(Mg.) Maestría en Ciencias Económicas con Mención en Gestión Empresarial

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Browsing (Mg.) Maestría en Ciencias Económicas con Mención en Gestión Empresarial by Subject "Calidad de agua"

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    Gestión de calidad de las empresas comercializadoras de agua de mesa de la provincia de San Martin
    (Universidad Nacional de San Martín. Fondo Editorial, 2011) Reategui Vela, Aldo Omar; Bernal Lozano, Hugo Elias
    Las ventas y el consumo de agua embotellada se han incrementado drásticamente en los últimos años. De 1988 a 2009, las ventas de agua embotellada a nivel mundial se han más que cuadruplicado a más de 131 millones de metros cúbicos anuales. Las ventas de agua embotellada en todo el mundo están aumentando a razón de 6% por año, mientras que el volumen de las bebidas de fruta que se consume es cada vez menos del 2% anual y venta de cerveza y la venta de refrescos están creciendo a menos del 1% al año. ¿A qué se debe el gran crecimiento en las ventas de agua embotellada? El agua embotellada cuesta normalmente mil veces más por litro de agua con respecto al de la red pública municipal, ¿Los consumidores están dispuestos a pagar este precio porque creen que el agua embotellada es más segura que el agua de la red pública? ¿Tienen una preferencia por el sabor real del agua embotellada? ¿O es la conveniencia de la botella de plástico portátil el factor principal? En 1961, Philip Crosby lanza el concepto de cero defectos, enfatizando la participación del recurso humano, dado que se considera que las fallas vienen de errores del ser humano. Sin embargo, en nuestra ciudad, la importancia de calidad como un elemento clave de la competitividad no logra captarse por completo hasta finales de los años dos mil, cuando comienza a notarse la presencia de empresas de todo el Perú. El concepto de calidad ha pasado a lo largo de estos últimos 20 años en Tarapoto, de una etapa donde no existía como una tarea sistemática a otra, donde el aseguramiento de calidad se inicia desde el diseño del producto y su respectivo proceso. Irónicamente, a pesar de su costo, los usuarios deben asumir que la pureza del agua embotellada está insuficientemente protegida, regulada, o en vigilancia permanente, e incluso cuando existen, las plantas de agua embotellada suelen recibir mucho menos control de los inspectores que las plantas de otros alimentos o los sistemas municipales de agua. En muchos lugares, como en nuestro país, los embotelladores son controlados por el Ministerio de Salud, sin embargo los resultados de los controles son guardados celosamente y no son conocidos por el público en general. En este sentido en el presente trabajo se pretende identificar el nivel gestión de calidad del producto y el servicio de las empresas comercializadoras de agua de mesa de la Provincia de San Martín, además de brindar un modelo de protocolos, procedimientos normalizados de operación y calidad, Plan HACCP con el que puedan cumplir con el nivel mínimo de calidad del producto y además mejorar la calidad del servicio que brindan a sus clientes.
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    Influencia de la calidad en la cobertura y el servicio de agua potable que brinda la empresa Emapa San Martín S.A.
    (Universidad Nacional de San Martín. Fondo Editorial, 2010) Asmat Sigueñas, Esther Belisa; Dextre Palacios, Nora Manuela
    Water quality is a requirement of global markets, went to a trade pattern required by the development of quality criteria that value the man as a consumer par excellence, is one of the most sensitive issues in the provision of services sanitation. Poor water quality can have devastating effects on the population, which is why it is necessary to offer quality drinking water service to prevent any problems. Similarly, the professionals responsible for this task should be aware of existing legislation on water quality and its implementation, as well as techniques and procedures of treatment and control of water quality is subject to continuous improvement, which should be properly disseminated among the professionals responsible for this task. The commitment to improve the knowledge base on all aspects involving maintaining adequate levels of coverage and quality of drinking water service provided by the company EMAPA SAN MARTIN SA For that reason, the object of our research is aimed at studying "INFLUENCE OF THE COVERAGE AND QUALITY OF DRINKING WATER SERVICE COMPANY THAT OFFERS EMAPA SAN MARTIN SA The Company Municipal Potable Water Supply and Sewerage of San Martín, is a private law firm, subject to the laws of public internal control. Its administrative, technical and economic is subject to public control laws and the rules of sanitation. His goal is to provide water service to optimal levels of efficiency and safety to each and every one of the residents who live in their jurisdiction. This framed by the law of state enterprises, its regulations approved by DS N ° 23 853 Organic Law of Municipalities, General Corporation Law, Act No. 26 338 Sanitation Act and the regulations adopted to by DS No. 09-95-PRE, by the provisions of the Statute of the Company, as amended on December 28, 1999. EMAPA SAN MARTIN SA has a coverage of potable water household connections active to December 2009, according to the document management indicators 31.304 house connections and sewerage coverage of 26 531 for an estimated urban population of 169.339 inhabitants. Potable water production to that date was 1,091,388.00 m3 and Continuity of service 11.31 hours / day. There are several principles to be followed to carry out customer service, they can provide the vision that has about the most important aspect of the service, the customer. Make quality a habit and a framework, set specifications for the products and services in agreement with all staff and with customers and suppliers, anticipate and consistently meet customer needs, give freedom of action at all employees who have dealings with customers, ie authority to address their complaints, customers always expect the fulfillment of his word. Promise less, do more, to show respect for people and be attentive to them, explicitly acknowledge any effort of implementing a quality culture. Paying your employees as if they were his partners (incentives). Do as the Japanese. In other words, investigate who are the best and how they do things, to usurp their systems, then improve them. Quality service must meet the following characteristics: fulfill your goals. Serve for what it was designed, addressing the needs, provide results. The objective is to determine the level of influence of the coverage and quality of drinking water service provided by the company EMAPA SAN MARTIN SA to: • Know the procedure that follows the company for potable water coverage provided EMAPA SAN MARTIN SA • Develop strategies to quality and service coverage of drinking water provided by the company EMAPA SAN MARTIN SA to meet user requirements. • Suggest measures to reduce water loss in EMAPA SAN MARTIN SA It will use the following research methods: • Inductive Method. - This is the method of obtaining knowledge that leads from the particular to the general, the facts on the causes and the discovery of the laws. Such a method may be able to establish general laws from empirical facts. • Deductive Method. - Acquiring expertise of the company EMAPA through nationwide general situations. According to their application Application . It is concerned with collecting information from reality to enrich the scientific theoretical knowledge. We will obtain new knowledge about the quality of coverage and water service. According to the level of depth: Descriptive Research. As its name suggests describes situations and facts of how certain phenomena are manifested. It specifies the main characteristics of individuals or groups, phenomena that are tested. In this type of research is measured precisely as possible. It requires knowledge of the study area. Includes the account of the reality in terms of coverage of drinking water Company in the region of San Martín. The universe of the population is 34,000 users of the Municipal Water and Sewer and the sample was obtained according to the application of the formula of the cluster with the following results will be implemented structured survey to Tarapoto 200 120 Bellavista Lamas 20 Saposoa 20 and San José de Sisa 20 respectively.